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If he is ripping off the people by not returning their money then he is making quite a bit on the side !!!! If this person can not respond to complaints and return money when there is a problem maybe you should find someone else to do this job. They returned and said the manager said he was not $10.00 over and that was all they could do. They were not interested but said they would call whoever is in charge. I returned to Columbus on Thursday 11/1/18 and went to O'Charleys subs and asked for a manager and explained what happened. The United gate agent said they had been having trouble with that machine and I was not the first one to complain. I had to board my plane and still no one. I waited over an hour because my plane was delayed and tried to call the number 6 times and no one picked up. She said she would call and have him come to the Gate 34 machine. A girl at O'Charleys subs answered the phone and said the owner of the sub shop handled the Lottery machine's and was in the airport downstairs. There was a phone number on the machine to call (61. The machine took my money and gave me no ticket. I pressed the button for another Million Dollar Multiplier. I then inserted 2 $5.00 bills and the machine showed I had $10.00. I then purchased from the machine a $10.00 Million Dollar Multiplier. I first scanned two Powerball tickets for $4.00 each and added $2.00. On 10/29/18 I was in the Columbus airport traveling to Richmond, Virginia.